Merchandising Services

Since 1985, Retail Merchandising Services, Inc. (RMS) has provided in-store visual merchandising and display solutions and has become a national leader in the merchandising services industry by delivering exceptional value to our clients.

Mission & Vision

To provide fast, effective, & efficient solutions to its clients through superior execution of visual merchandising and display services.

Core Values

  • Offer superior in-store execution on every service
  • Operate with the utmost integrity
  • Treat employees, vendors, and guests with complete respect and dignity


Retail Merchandising Services is a family-owned, family-run and privately held company, where employees and customers alike are treated like family.

Customers We Serve

Our business is focused on serving three major customer segments:

  • Retailers – Retail Merchandising Services, Inc. has completed projects in every department in numerous retail channels – and routinely performs visual merchandising and display services in all areas of Softlines and Hardlines including Accessories (sunglasses, etc.), Electronics, Health and Beauty, and Apparel.

  • Vendors that sell their products to big box retailers – Our extensive client list includes a vast array of national and international manufacturers.

  • Manufacturer's Rep Firms and Sales Agencies – We frequently work with sales organizations that sell manufacturers' products to big box retailers.


Our executive team has over 100 years of retail executive employment experience, including many years in a Store Team Lead (Store Manager), Executive Team Lead (Assistant Store Manager) and in both Target and Walmart HQ capacity.

Our home office staff and field personnel are merchandising experts, many with considerable merchandising and retail employment experience.

  • Our Project Managers have more than 9 years of experience in positions such as Executive Team Lead (in Hardlines, Softlines, Reverse Logistics, and Guest Experience), Inventory Management (SWAT) and Business Analyst.
  • Our recruiters hve extensive retail store experience.

Gold Certified

Gold Certified

Retail Merchandising Services Inc. has been awarded a World Alliance Gold Certification, designating it as a company of excellence with a pledge to quality, safety for its associates and customers, and store-level efficiency. The Gold program is ensured under the benchmark ISO/IEC 17021 and the World Alliance for Retail Excellence & Standards, the retail industry's leading accreditation association.

The World Alliance Gold Certification is awarded to companies who demonstrate excellence in retail services management in areas deemed critical by retailers and brand manufacturers. To be certified, a company must meet stringent levels of documented and demonstrated policies and procedures in the following areas: internal company policies; financial management and internal controls; compliance with state and federal laws; insurance coverage; training and evaluation of W-2 employees and independent contractors; contractual requirements; delivery of services and ethical business practices.

Leadership Team:

Phil Lamers - President

Mr. Lamers joined Retail Merchandising Services as President and CFO (Chief Financial Officer) in 2000. Mr. Lamers has extensive employment experience in the service industries. Mr. Lamers came to Retail Merchandising Services from Interactive Retirement Systems, where he was a partner and had primary responsibilities for administration, governmental compliance, and plan design for 6 years. Prior to that, he worked for Wausau Insurance Companies for 12 years where he managed the Pension Administration Department. He has a Bachelor of Science degree in Finance, a minor in economics, and a Masters Degree in Business Administration from the University of Wisconsin – Oshkosh.
Kati Piorkowski - Chief Operating Officer

Ms. Piorkowski joined Retail Merchandising Services in 1998 and currently holds the office of Chief Operating Officer. She brings 18+ years of Target Corporation knowledge and experience to our team. During her tenure at Target, she held leadership roles as a Store Team Leader (Store Manager) of multiple stores, was honored to be a District Trainer, a member of the District Shortage Committee, mentored numerous executives, and received an award for her store having the largest sales increase (over last year’s sales) in her region. Ms. Piorkowski has a B.A. degree in Business Administration with a minor in Human Resources from the University of Missouri – St. Louis and is a graduate of the Minnesota Executive Program from the Carlson School of Business.
Michele Reusse - Director of Human Resources
Ms. Reusse joined Retail Merchandising Services in February of 2010. As the Human Resources Director, Ms. Reusse provides direction and leadership for all HR programs, including staffing for field and home office positions, performance management, training, compensation, benefits and safety. Ms. Reusse came to Retail Merchandising Services with more than 10 years of Human Resources and management experience, a Bachelors degree in Human Resources Management, a Masters degree in Organizational Management and is certified as a Professional in Human Resources (PHR).
Karen Johnson - National Field Manager
Ms. Johnson joined Retail Merchandising Services as National Field Manager in October 2000. She has over 18 years of retail experience including 7 years in leadership roles at Target Corporation. While at Target as a Store Team Leader (Store Manager) Ms. Johnson was also a member of the Leadership Development Team, was recognized as a Field Trainer and served on district Risk, Safety and Store Assessment Teams. At Retail Merchandising Services, she has responsibility for a national network of 35 District Coordinators. She ensures our field rep training program is up to date with Target’s policies and procedures. Ms. Johnson frequently tours Target Stores throughout the United States, works with our reps and Target store teams to ensure we are providing optimum service results. She frequently researches and resolves store specific product issues using the RF unit and Target’s S&I system. Ms. Johnson has a B.A. from Southern IL University, Carbondale, IL.
Tom Nordling - Director of Operations
Mr. Nordling joined Retail Merchandising Services as Director of Operations in November 2014. He brings 9+ years of Target Corporation leadership experience. Throughout Mr. Nordling’s career, he has held various leadership roles including opening Target’s first offshore markets in Alaska and Hawaii as the Executive Team Leader of Logistics. In addition, he was a Store Team Leader in the Pacific Northwest and Minnesota. Mr. Nordling’s areas of expertise include operations and supply chain management, strategy, and leadership. Mr. Nordling has a B.S.B. from the University of Minnesota’s Carlson School of Management.
Don Cannon - Director Sales Support, Walmart
Mr. Cannon joined Retail Merchandising Services in 2015. Don brings over 20 years of Walmart store operations experience. Mr. Cannon spent the past twelve years at Hillshire Brands where he managed Retail Operations, 3rd Party Merchandising, and Broker Organization Teams. Prior to that, Don spent 10 years with Kraft Foods Walmart team in Sales and Retail Operations. Mr. Cannon has a Bachelor’s Degree in Education from the University of Louisiana at Monroe.
Doug Thompson - Business Development Manager
Mr. Thompson joined Retail Merchandising in June 2014. He brings extensive business development and sales leadership in the CPG and retail channels. Mr. Thompson came to Retail Merchandising Services from Launch Media, where he was a partner and had primary responsibilities for Business Development, Account Management in the CPG and Retail Channel. Mr. Thompson has a Bachelor of Science Degree in Marketing from the University of Wisconsin - La Crosse and is a Certified Project Management Professional.

Quick Facts:

  • National coverage including Alaska and Hawaii
  • RMS services stores weekly in the U.S.
  • Home office located in Maple Grove, MN
  • Two time recipient of Target's Vendor of the Year award
  • Routinely achieve 97-98% execution rate on every service